Refund policy

Shipping & Returns

Shipping

We offer free standard delivery on all orders.

  • Processing time: Orders are processed within 1–2 working days.

  • Delivery service: Royal Mail Standard Delivery.

  • Estimated delivery time: 6–10 working days from the date of dispatch.

  • Shipping cost: Free, with no minimum order value.

Please note that delivery times are estimates only and may occasionally be affected by factors beyond our control, such as postal delays or peak periods.

Once your order has been dispatched, you will receive a confirmation email with your shipping details.

Returns

We hope you love your purchase. However, if you change your mind, you have the right to return your order within 14 days of receiving it.

To qualify for a refund, returned items must:

  • Be returned within 14 days of delivery.

  • Be unused, unworn and in brand-new condition.

  • Have all original tags and labels attached.

  • Be returned in their original packaging.

  • Be free from marks, stains, odours, damage or any other signs of use.

For hygiene and quality reasons, we reserve the right to refuse returns that do not meet these conditions.

Return Costs

Unless the item is faulty, damaged or incorrect, the cost of returning an item is the responsibility of the customer.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost or damaged during return transit.

Refunds

Once we have received and inspected your returned item(s), we will notify you by email of the outcome.

If your return is approved, your refund will be issued to your original payment method within 5–10 working days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the item received was faulty, damaged or sent in error.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery and include your order number along with clear photographs of the issue.

Where appropriate, we will arrange a replacement, exchange or full refund at no additional cost to you.

Contact Us

If you have any questions about shipping, returns or refunds, please don't hesitate to contact our customer support team. We're always happy to help.